Section 01
Who we are
Merchant
Sort Feed (sortfeed.io) sells digital credit packs for use inside our Chrome extension. Purchases are completed through the payment flow shown in the extension or at checkout.
Digital credits for Sort Feed
Refund Policy
Last updated: May 2026
This Refund Policy explains how to request a refund for Sort Feed credit purchases. It applies in addition to our Terms of Service and any rights you may have under applicable law.
Section 02
Contact us first
Support email
Before filing a payment dispute or chargeback, email [email protected] with your order or payment reference, the email used at checkout, and a short description of the issue. We aim to acknowledge refund requests within three (3) business days.
Information we need
To investigate quickly, include approximate purchase time, the amount charged, and whether credits were already consumed in the extension.
Section 03
When we typically approve refunds
Duplicate or mistaken charges
If you were charged twice for the same pack, or purchased the wrong pack by clear mistake, contact us promptly. We will correct or refund as appropriate.
Credits not delivered
If your payment succeeded but eligible credits did not appear in your account after reasonable troubleshooting, we will restore access or initiate a refund.
Unused credits within the refund window
For standard credit pack purchases, you may request a refund within seven (7) days of purchase if you have not meaningfully used the purchased credits (for example, less than twenty percent (20%) consumed). We may refuse or partially refund where credits were substantially consumed, as digital goods lose value once used.
Section 04
When refunds are usually not available
Consumed credits
Credits spent on transcription, downloads, or other metered features are generally non-refundable, because the service has already been delivered.
Abuse or policy violations
We may deny refunds where we detect fraud, chargeback abuse, or violations of our Terms of Service.
Section 05
How refunds are processed
Refund method
Approved refunds are returned to your original payment method when technically possible. Timing depends on your bank or card issuer and may take several business days after approval.
Statutory rights
Nothing in this policy limits mandatory consumer rights in your country of residence where those rights cannot be waived.
Questions
Questions
For refund questions, email [email protected]